Case Management (Community Assistance Program)

About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.


About the Role
As a Client Support Officer/Case Manager, you will be responsible for undertaking client assessment and reviews, developing, monitoring, and reviewing service provision and goals in order to ensure the individual needs and goals of clients are met.

Our ideal candidate will have previous experience in a similar role with a strong focus on Case Management, and will have an in depth understanding of the ACT Community Assistance & Support Program.

This is a full time position based in our office in Griffith, ACT.


Key Responsibilities

• Undertake client assessments and reviews
• Produce high quality and comprehensive client support documents
• Strong Case Management to support service development, planning and delivery
• Strong Case Management to identify and achieve needs, expectations and goals
• Maintenance of referrals, client portal records and service bookings
• Provide case management and/or coordination services for clients
• Manage and monitor client budgets, funding and expenditure

Benefits

• Join one of Australia's largest Social Purpose Organisations
• Competitive remuneration with access to our fantastic Salary Packaging benefits
• Ongoing training and career development opportunities
• Rewarding role with purpose in the Community Services industry

Skills & Experience

• Cert III, IV or Diploma in Human Services, Disability, Community Services or similar
• Experience in a similar role with a strong focus on Case Management
• Working knowledge of the ACT Community Assistance & Support Program
• Experience in delivering services to a wide range of clients across Disability, Aged Care or Mental Health
• Knowledge of and ability to apply person-centred thinking
• Ability to build strong relationships and work collaboratively with a range of stakeholders
• Strong communication, time management & IT skills

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Vulnerable People Check.


How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Brooke Niass at recruitment@lwb.org.au

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview. 

Applications close at midnight on Friday 26th March 2021. (AEDT)

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)